A
study by Intrum also shows that unexpected expenses, stagnant incomes and
greater reliance on credit cards are putting pressure on household budgets,
with the percentage of people paying their bills on time falling compared with
2024.
Half
of Portuguese consumers cited the rising cost of living as the main reason for
falling into debt, according to a study by Intrum, which also highlighted the
use of credit cards over the past six months to pay bills or other expenses.
In
a statement, the organisation stressed that the “increase in the cost of living
continues to be the main factor behind the financial difficulties of Portuguese
households”. The study found that 50% of consumers in Portugal “who face
difficulties in paying their debts point to rising prices of essential goods,
such as food and energy, as the main reason for this situation”.
According
to the Intrum study, which operates in the credit management services sector in
Europe, “43% of Portuguese people fall into debt due to unexpected expenses,
such as family emergencies or medical costs”, while 34% point to the stagnation
of their “wages or income, as they have not kept pace with the rising cost of
living”.
Even so, 77% of consumers in Portugal say they are “able to pay all
their bills on time, a figure slightly above the European average”. However,
this result “shows a significant deterioration compared with 2024, when 85% of
consumers were able to do so”, signalling “increasing financial pressure on
household budgets”.
On the other hand, a regional analysis in the study shows that although
the rising cost of living is a cross-cutting factor, “the specific reasons for
financial difficulties vary between regions of the country”.
In the Autonomous Regions of Madeira and the Azores, 71% of consumers
indicate “the rising cost of living as the main reason for difficulties in
paying debts”. In Alentejo, meanwhile, “82% of consumers facing financial
difficulties point to unexpected expenses as one of the main reasons for
indebtedness, highlighting greater exposure to unforeseen financial events”.
The Lisbon Metropolitan Area is where consumers most frequently complain
that “their income has not kept pace with the rising cost of living (56%),
leading them into debt”.
The Intrum study, the ECPR — European
Consumer Payment Report, also identifies differences between generations
regarding the reasons for indebtedness.
“Among Generation X, 74% point to the cost of living as the main reason
for difficulties in paying debts, making it the age group most affected by this
factor. Half of this generation (50%) also mention the impact of incomes that
have not kept pace with rising prices.” Among Millennials, however, 43% cite
unexpected expenses.
“Generation Z shows greater vulnerability to unforeseen financial
events: 59% point to unexpected costs as the main reason for difficulties in
paying debts, reflecting a smaller financial cushion to deal with unexpected
expenses,” the statement reads.
When asked about the reasons for not paying bills on time, “40% of
Portuguese consumers surveyed say they do not have enough money available at
the time the payment is due”.
According to the study, “46% of consumers in Portugal say they have used
a credit card in the past six months to pay bills or other expenses”, Intrum
also noted, while 19% of consumers said they had borrowed money.
The study was conducted by FT Longitude in August 2025, based on a survey of 20,000 consumers in 20 European countries. In Portugal, the sample consisted of 1,000 consumers.
Original Story: Expresso
Edition and translation: Prime Yield