NPL&REO News

Banco do Brasil has already disbursed R$ 1.6 million in credit through WhatsApp

There are more than 23 million attendances in the last 90 days in BB’s virtual assistants

Banco do Brasil (BB) reported that more than R$ 1.6 million in personal credit has already been contracted through WhatsApp, with a hiring journey entirely within the conversation with the virtual assistant of BB.

Banco do Brasil is the first to offer the solution, which was extended to the entire public from June 2nd. With the expansion of products and services on the social network, now Banco do Brasil clients can take out personal loans directly through the messenger.

To simulate, check the conditions – such as maturity date, amount of installments, contracting date – and contract the operation, the customer just needs to start a conversation with the number 61 4004-0001.

The solution is not exclusive to new contracts. Customers who already have a loan contracted can also follow the statement of their operations by WhatsApp. By the end of this year, the offer of personal credit products will be expanded to include consigned credit, income tax refund anticipation credit, 13th salary credit and vehicle credit.

The credit offer meets a demand from customers. According to BB, more than 23 million calls were made in the last 90 days on the bank’s virtual assistants.

Original Story: Correio Braziliense | Fernanda Strickland
Photo:
Edition & Translation: Prime Yield

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